📞 Water Quality Contacts & Reporting

Sherwood Shores • Grayson County, Texas (ZIP 76245)

This page lists who to contact, in what order, regarding drinking water quality concerns in Sherwood Shores, including chlorine levels, treatment practices, health effects, and lack of response from the water utility.

🚰 1. Water Utility — FIRST CONTACT

Texas Water Utilities

Also known as: Nexus Water Group / Southwest Water

Residents should always contact the water provider first to report issues.

• Customer Service Phone: 866-654-7992 - Do this first as they ignore emails.

• Customer Service Email: customerservice@nexuswatergroup.com

• Website: https://www.nexuswatergroup.com

📌 Document dates, times, and symptoms. If complaints are ignored or unresolved, escalate below.

🛠️ 2. Texas Commission on Environmental Quality (TCEQ)

Texas Commission on Environmental Quality

TCEQ is the primary regulator for public drinking water systems in Texas.

Public Drinking Water Section

(For chlorine levels, treatment methods, compliance, and safety concerns)

• Email: pdws@tceq.texas.gov

• Phone: 512-239-4691

• Website: https://www.tceq.texas.gov/drinkingwater

Environmental Complaints

(If water quality is affecting health or safety)

• Email: complaint@tceq.texas.gov

• Complaint Page: https://www.tceq.texas.gov/compliance/complaints

📌 Residents may file complaints even if the utility claims conditions are “within limits.”

🏛️ 3. Texas State Elected Officials (Oversight & Escalation)

Texas House of Representatives

Shelley Luther

• Email: District62.Luther@house.texas.gov

• Website: https://house.texas.gov/members/member-page/?district=62

• District: Includes Grayson County

Texas Senate

Brent Hagenbuch

• Austin Office Phone: 512-463-0130

• District Office (Gainesville): 940-580-1770

• Website / Contact Form: https://senate.texas.gov/member.php?d=30

📌 Texas Senators typically use contact forms rather than publishing a direct email.

⚖️ 4. Public Utility Commission of Texas (PUCT)

Public Utility Commission of Texas

If the water utility fails to respond or resolve the issue after being contacted, residents may file a formal complaint.

• Water & Sewer Complaint Page:
  https://www.puc.texas.gov/consumer/complaint/complaint/Default.aspx

• General Phone: 512-936-7000

📌 PUCT requires that the utility be contacted first.

🇺🇸 5. Federal Oversight — EPA Region 6

EPA Region 6

(Covers Texas)

• Public Information Phone:
  800-887-6063 (inside Region 6)
  214-665-2760

• Email: R6press@epa.gov

• Website: https://www.epa.gov/aboutepa/contact-epas-region-6-south-central-office

• Address:
  U.S. EPA Region 6
  1201 Elm Street, Suite 500
  Dallas, TX 75270

📌 Appropriate when state oversight fails or issues are ongoing and systemic.

🏛️ 6. U.S. Congressional Representatives

U.S. House of Representatives

Pat Fallon

• Grayson County District Office (Sherman):
  100 W Houston St, Suite 14
  Sherman, TX 75090
  Phone: 903-820-5170

• Contact Form: https://fallon.house.gov/contact

📌 The Rockwall office is one of several; Grayson County residents may contact the Sherman office.

U.S. Senate

• Ted Cruz
  Contact Form: https://www.cruz.senate.gov/?p=contact

• John Cornyn
  Contact Form: https://www.cornyn.senate.gov/contact

📌 U.S. Senators do not publish direct emails; all constituent contact is handled via official forms.

📝 Resident Guidance

• Keep records (dates, photos, chlorine readings, health effects)

• Contact the utility first

• Escalate to TCEQ

• Use PUCT or EPA if unresolved

• Copy elected officials to create accountability